Communication & Responsiveness
Quality communication and responsiveness are two key attributes in today’s healthcare industry. And no one does it better than us!
Our responsiveness is backed by our state-of-the-art distribution centers and industry’s best operational team. The following are some of things our customers value the most:
- 15 minute call back commitment – You will have an answer in 15 mins, period. Even if we are not able to help you, we will point you to someone who may!
- 2 hour delivery goal – Fast and reliable delivery of clean and “patient ready” products in 2 hours or less.
- Electronic delivery and pick up confirmation – Once the product is delivered or picked-up we will capture the authorized signatures electronically and provide instant confirmation for your records. In addition, all these are available to you from our customer portal website on demand.
- Easy access to decision makers
- Quote Confirmation Online or Fax